Interview: In conversation with Dan Carley from Medtec Design Services

Andrew talks to Dan Carley from MedTec Design about how they were impacted by the COVID-19 lockdown and the team’s ability to continue servicing their customers’ needs.

10th November 2020

Dan Carley from Medtec Design Services

This interview was first published in the October edition of “Tech Talk“, our new regular printed newsletter. If you would like to receive a copy of future editions, send us a message with your address and we’ll get one out to you.

Andrew talks to Dan Carley from MedTec Design about how they were impacted by the COVID-19 lockdown and the team’s ability to continue servicing their customers’ needs.

What does IT mean to MedTec?

Without the use of reliable and well-maintained equipment MedTec would not have a business! About 95% of our business is computer based so having IT that we can count on is vital.

What impact did the COVID-19 lockdown have on the business?

Due to the nature of what we do, things certainly were taking a lot longer and clients were more reserved when it came to making decisions which had financial implications. However, MedTec were extremely busy on the 3D printing side of the business printing PPE for many companies.

What IT changes did you make in the business during the lockdown?

Having our staff members set up quickly and efficiently was incredibly important as we still had projects that needed completing. We needed to make sure that everyone’s computers had the correct software and were able to access our servers in the office remotely.

Communication was another way in which we had to adapt; ensuring that all staff members were set up with packages such as Microsoft Teams and Zoom.

Did MedTec embrace any new technology during this time?

Mainly just software and programs such as Microsoft Teams. We were lucky in the sense that the transition from working in the office to remote working was not so much of a challenging one for us.

What technology has made the biggest difference to the way MedTec operates now?

I guess there are a few things: our 3D printers have been in real demand as I assume supply chains have broken down, causing longer lead times for components. PPE shortages saw people turning to 3D printing as a solution. This has raised public awareness of 3D printing and clients can now see more opportunities and benefits.

The Computer-generated imagery (CGI) has also been useful. How do you sell products when you are restricted from physically seeing them or making them? We produce animations, 3D models and conceptual images to portray ideas for public outreach.

What would be your ‘Top Tech Tip’ for other businesses?

Make sure you have good backup procedures in place! Although for MedTec, it was having someone take care of our IT for us allowing us to spend our time designing and solving clients’ problems as opposed to our own IT issues.

Genuinely getting Wight Computers in was one of the best decisions we made. Knowing the support is there and being able to call you if we need any help is brilliant service.

We’ll be interviewing another local business owner in the upcoming November edition of “Tech Talk” along with exclusive articles on the latest technology (in plain human speak) and ways you can better use technology to build and grow your business. If you would like to receive a copy, send us a message with your address and we’ll add you to our list.

Any questions?

If you have any questions in relation to this blog post, contact us. We would be more than happy to help!

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