Wight Computers create voice-assisted service for Wightlink
Wight Computers, the innovative technology company based on the Isle of Wight, are proud to reveal that they have worked closely with cross-Solent operator Wightlink to develop a bespoke digital voice assistant which will provide Wightlink customers with up to the minute details about the service status of their ferries and FastCat sailings, thereby increasing accessibility to sailing information which is also available on Wightlink’s recently launched new website.
To fulfil the brief of providing the best possible customer experience, the Wight Computers software development team created an Amazon Alexa Skill and a Google Assistant Action which works with Wightlink’s existing data feeds to bring the service status information to more people.
Many people, particularly those with disabilities, use voice assistants to answer almost any question, play music, tell the news and control smart home devices. Now with one simple question they can access vital travel service status information by simply saying, “Talk to Wightlink…” on Google, or “Ask Wightlink…” on Alexa – after enabling the Wightlink Skill which can be searched for under ‘Skills’ in their Alexa App.
John Collingwood, Software Developer, Wight Computers Ltd
We’ve linked Amazon Alexa and Google Home to our live service status so customers can find out the time of their next sailing, and if there are any delays, by simply asking their voice-controlled smart speaker. Google Assistant can also be used by drivers to control their vehicle’s entertainment system – that’s great news for regular travellers.
It has been a real pleasure to work closely with an Island business on this concept. Team members at Wight Computers have provided amazing technology to make it easier for our customers to find the information they need.
Stuart James, Marketing and Innovation Director, Wightlink
Voice technology is becoming the norm now and it opens up many innovative opportunities and possibilities for businesses – across all sectors. We have thoroughly enjoyed working on this voice project with the team at Wightlink and are excited to be able to offer this bespoke software service to create other applications using these major platforms.
Andrew Nordbruch, Managing Director, Wight Computers Ltd
Instructions for Google devices
Using Google devices such as the Google Home Mini or Google Assistant on an Android phone, you simply need to say “Okay Google, Talk to Wightlink“.
You can ask questions such as “okay Google – talk to Wightlink. Is the ferry from Lymington running on time?” or “hey Google – talk to Wightlink. When is the next sailing from Portsmouth Harbour?“
Instructions for Amazon Alexa devices
On Amazon Alexa devices such as the Echo Dot, you first need to enable the Wightlink skill. You can do this by clicking on the following link – Wightlink Voice App or by searching for the Wightlink skill in your Alexa mobile app, as shown below.
Once the skill has been enabled, you simply need to say “Alexa, Ask Wightlink“.
You can ask questions such as “Alexa – ask Wightlink if the ferries are running on time” or “Alexa – ask Wightlink when the next FastCat from Ryde is“
For more information or support using the voice assistant, head over to the Wightlink website.
If you would like to enquire about an Alexa & Google voice app for your business, please get in touch!