Complaints & Appeals Procedure

At Wight Computers, we are committed to providing excellent customer service. However, if you are unhappy with any aspect of our service, we encourage you to let us know so that we can put things right.

How to Make a Complaint

If you have a complaint about the service you have received from us, you can contact us through one of the following methods:

📧 Email: complaints@wightcomputers.co.uk
📞 Phone: 01983 898250

Please provide the following details in your complaint:

  • Your name and contact details
  • A clear description of the issue
  • Any relevant order or service details
  • How you would like us to resolve the matter

We will acknowledge your complaint within one working day and aim to provide a resolution within five working days.

Escalating Your Complaint

If you are not satisfied with the response to your complaint, you can request for it to be escalated to our Managing Director, Andrew Nordbruch, for further review.

📧 Email: andrew@wightcomputers.co.uk

We will review your complaint and respond within five working days of escalation.

Appealing a Decision

If you remain unsatisfied with the outcome of your complaint, you may have further options depending on the nature of your complaint:

  • Domain-related complaints: If your complaint relates to a .UK domain name registered through us and you believe we have not handled it fairly, you can raise a dispute directly with Nominet, the .UK domain registry, via their complaints process: Nominet Complaints Procedure
  • Other service complaints: If your complaint relates to IT support or other services we provide, you may consider seeking independent advice or mediation services.

We take all complaints seriously and continuously review our processes to improve our service. Thank you for giving us the opportunity to resolve any concerns.