Update @ 14:45. Emails now appear to be coming back online!
Friday 13th November: Microsoft is having a worldwide outage that is affecting Microsoft 365. The problems started on Thursday evening and are still going on this morning. Outlook and email are hit hardest. Teams, SharePoint, OneDrive and Copilot may also be slow, patchy or unavailable.
The fault is in Microsoft’s own systems. It has nothing to do with your network, your devices or anything you’ve done, and Microsoft has confirmed it isn’t a cyber attack. Services have started to come back in some regions, but they keep dropping out again, and Microsoft hasn’t said when everything will be fully fixed.
What this means for you:
- Please don’t restart your computer, reinstall Office or change your password. None of these will fix the problem, and they could cause more work for you once Microsoft is back up.
- Outlook may still show emails you received before the outage, but new emails may not send or arrive. Anything you send now should be delivered once Microsoft recovers. If something is urgent, we’d suggest phoning instead.
- Watch out for emails, texts or calls that offer to “fix” the outage or ask you to log in to get access back. Scammers often use incidents like this to catch people out. If you’re not sure about something, check with us first.
We’re keeping an eye on Microsoft’s updates and will let you know as soon as things are back to normal. When they are, we’ll also check that everything is working as it should. If you’d like to follow the latest news yourself, Microsoft posts updates at https://status.cloud.microsoft/
If the outage is affecting a business critical system, call us on 01983 898250 and we’ll do our best to find a workaround.
Thank you
