Each of them outsourced their IT support to the same global provider to save money. Each of them have also recently suffered major disruption following well-publicised cyber-attacks.
In the case of both M&S and the Co-op, reports suggest the attackers didn’t rely on high-tech hacking tools, but instead on social engineering. By tricking their IT provider into resetting a password, they gained access as a legitimate employee. From there, the impact was enormous: operations halted, customers let down, reputations damaged.
It’s a reminder that cyber security isn’t just about firewalls and antivirus. It’s about people, processes, and discipline. When someone asks for a password reset, what happens next can make the difference between safety and disaster.
At Wight Computers, we don’t cut corners. We have a strict password reset process and will not deviate from it until we’ve confirmed the request is genuine. It’s one of the many small but critical ways we protect our clients from the kinds of attacks that have paralysed household names.
Cyber security is not the place to chase the cheapest deal. The savings are short-lived, and the risks are high. The cheapest option often turns out to be the most expensive mistake.
At Wight Computers, we say: “We aren’t cheap, but we aren’t expensive either.”
We provide the right level of protection with the personal service our clients depend on.
If you want to be confident your IT partner is keeping your business safe, let’s talk.
